Effective Date: 2026.20.03
Business Name: Lil J’s Laundromat
Address: 2411 E Millbrook Rd, Raleigh, NC 27604
Phone: 919-578-5745
Email: info@liljslaundromat.com

1. Introduction

Lil J’s Laundromat (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our laundromat, use our wash, dry, and fold services, visit our website, or communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information
When you use our services, we may collect personal information such as:

• Name
• Phone number
• Email address
• Payment or billing information
• Pickup and drop-off details (if applicable)

Transaction Information
We may collect information related to your service orders, including:

• Type of laundry service requested (wash, dry, fold)
• Order history
• Payment amounts and receipts
• Service preferences or special instructions

Automatically Collected Information
If you visit our website or use in-store Wi-Fi, we may automatically collect certain information such as:

• IP address
• Device type
• Browser type
• Website usage data

Video Surveillance
For the safety of customers, staff, and property, Lil J’s Laundromat may use security cameras inside and outside the facility.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage laundry services
• Process payments and provide receipts
• Communicate about orders, pickups, or service updates
• Respond to customer inquiries and support requests
• Improve our services and customer experience
• Maintain store security and prevent theft or fraud
• Comply with applicable legal requirements

4. Sharing Your Information

Lil J’s Laundromat does not sell or rent personal information to third parties. We may share information with:

• Payment processors to complete transactions
• Service providers who help operate our business systems or website
• Law enforcement or legal authorities when required by law or to protect our rights and safety

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal, tax, and accounting requirements

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information

To exercise these rights, please contact us using the contact information listed below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Third-Party Links

If our website contains links to third-party websites, Lil J’s Laundromat is not responsible for the privacy practices or content of those external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted with a revised effective date.

11. Contact Information

Lil J’s Laundromat
2411 E Millbrook Rd
Raleigh, NC 27604
Phone: 919-578-5745
Email: info@liljslaundromat.com